Sales Coach app privacy policy
Last updated: 13 October 2026
This privacy policy applies to the app Sales Coach by Solutions-Apps for iOS and Android. The German version is binding. For the direktvertrieb.ai website, the general privacy policy applies (in German).
1. Controller
Solutions-apps DG GmbH, Zimmerstrasse 20, 33602 Bielefeld, Germany
Represented by the managing director Hamed Rahimi Darehchi
Email: [email protected], phone: +49 5221 8899390
2. The principle: personal data stays on your phone
Sales Coach is built so that names and contact details do not leave your device.
- Your contacts: If you give Sales Coach access to your phone book, the app reads names and phone numbers only on your device. They are not uploaded. You can revoke access at any time in your phone's settings.
- Data about your contacts: Notes, answers about a person, plans and conversation history are stored encrypted on your device and linked to the name there.
- Your personal details in the app, for example your name, also stay on your device. The only exception is the account data in section 3.
3. Your account
For registration we store your email address, the name of the company you work with and, if you enter one, a referral code on our server. We use these details to provide your account, send you important account messages and assign referrals (Art. 6(1)(b) GDPR). This account data is not sent to Anthropic.
4. What is sent for a plan, to whom and why
To create a plan, the app sends a request to our server. This request contains:
- a random ID for the contact (no name, no phone number),
- your answers to the questions in the app, for example what matters to the person when buying,
- details about your company and its product range (company name, products and topics from its public shop).
Please do not enter names, addresses or health information about other people in free-text fields. The app is designed so that this is not necessary.
Recipients:
- Our server in Germany: receives the request, reads the public pages of your company's shop and creates the plan, either with an AI model on the server itself or via Anthropic's service. The server is located in a data centre of Hetzner Online GmbH (Industriestr. 25, 91710 Gunzenhausen, Germany) in Germany. Hetzner is our processor under Art. 28 GDPR and processes the data only on our behalf.
- Anthropic (Anthropic Ireland, Limited, Dublin, Ireland, with processing by Anthropic, PBC in the USA): provides the AI model Claude, which writes the plan from your answers. Anthropic receives the same data as our server, so no names or phone numbers.
Purpose: creating your personal conversation plan and adjusting the next step after a conversation. We do not use the data for advertising and do not sell it.
Legal basis: your consent (Art. 6(1)(a) GDPR), see section 7, and for providing your account, performance of a contract (Art. 6(1)(b) GDPR).
5. Anthropic as processor and transfer to the USA
Anthropic processes the data solely on our behalf and according to our instructions (processing under Art. 28 GDPR). The basis is Anthropic's Data Processing Addendum, which is part of our contract with Anthropic. Under this contract, Anthropic may not use the data to train AI models.
Data may be transferred to the USA during processing. This transfer is covered by the European Commission's Standard Contractual Clauses agreed in the Data Processing Addendum (Art. 46(2)(c) GDPR). You can request a copy of the Standard Contractual Clauses at [email protected].
6. How long data is kept
- On your device: until you delete it in the app, delete your account or uninstall the app.
- On our server: requests are processed only to create the plan and are deleted afterwards. Technical logs without request content are kept for at most 14 days for troubleshooting and security.
- At Anthropic: Anthropic automatically deletes inputs and outputs within 30 days. Only if a request is flagged as violating Anthropic's usage policies may Anthropic keep it for up to 2 years for abuse review.
- Account data (email address, company name, referral code): until your account is deleted.
7. Consent and withdrawal
Before Sales Coach sends data to the server for the first time, the app explicitly asks for your consent and shows you what is transferred and that Anthropic in the USA may be involved. Without consent, no requests are sent.
You can withdraw your consent at any time in the app under Ich (Me) → Datenschutz (Privacy) or by email to [email protected]. Withdrawal applies to the future; processing carried out before remains lawful. After withdrawal, Sales Coach cannot create new plans. Your data on the device remains until you delete it.
8. Deleting your account
You can delete your account at any time in the app under Ich (Me) → Konto löschen (Delete account). We then delete your account and all associated data on our server, and the app removes the data stored on your device. Alternatively, write to [email protected] and we will delete it within 30 days. Data we must keep for legal reasons, such as invoices, is blocked until the end of the retention period and then deleted.
9. App permissions
- Contacts: optional, only to pick contacts from your phone book. The data stays on the device.
- Internet: for requests to our server.
Sales Coach contains no advertising and no third-party tracking or advertising SDKs.
10. Your rights
You have the right of access (Art. 15 GDPR), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20) and objection (Art. 21). Write to us at [email protected]. You can also lodge a complaint with a data protection supervisory authority, for example the data protection authority of North Rhine-Westphalia (LDI NRW).
As we do not store names on the server, we can only match requests about individual contacts via the random ID, which you can give us from the app.
11. Minimum age
Sales Coach is intended for distributors aged 18 and over.
12. Changes
If the app or the law changes, we will update this privacy policy. We will inform you about significant changes in the app.